24/7 Managed Support
Enterprise-grade managed support for your Apache CloudStack infrastructure with certified engineers available around the clock.
Global CloudStack Experts.
Enterprise-Grade Support.
StackOrbit delivers 24/7 L2–L4 managed CloudStack infrastructure services for service providers, enterprises, and sovereign cloud operators. From architecture to operations, we ensure your CloudStack environment runs securely, efficiently, and at scale.
Our engineers specialize in Apache CloudStack, KVM, Ceph, networking, and large-scale multi-zone deployments—providing deep technical expertise across your entire cloud stack.
Professional, enterprise-grade support
for Open-Source Apache CloudStack™
Provided by StackOps
– the leading independent integrator of Apache CloudStack™
24x7x365
Follow the Sun support
Global Support and Engineering teams
dealing exclusively with CloudStack infrastructure
Supports your entire
Cloud infrastructure
Access by phone, email
or web-portal
The best CloudStack
SLA available
Instant Guru:
to speak to CloudStack experts fast
Enterprise Support Matrix
Industry-leading SLAs with dedicated technical support, rapid response times, and comprehensive service coverage for your Apache CloudStack infrastructure.
Dedicated TRM
Senior technician assigned as your Technical Relationship Manager with deep understanding of your infrastructure, notified for every incident.
Supported Versions
We support any Apache CloudStack version, with proactive maintenance and product patching for versions in our Support Matrix.
SLA Guarantees
Guaranteed response and resolution plan times across all severity levels, with transparent communication and escalation paths.
Service Level Agreements by Incident Severity
| Severity | Description | Initial Response | Resolution Plan | Target Resolution |
|---|---|---|---|---|
P1 Highest | Apache CloudStack infra or Stackbill portal unavailable, mission-critical application function completely unavailable | 30 minutes Guaranteed | 3 hours Guaranteed | 12 hours Best Effort |
P2 High | Critical application function unavailable but workaround exists, component down, security incident | 4 hours Guaranteed | 1 day Guaranteed | 2 days Best Effort |
P3 Medium | Performance degraded, data integrity issue, some non-critical functionalities not working, minor security issues | 24 hours Guaranteed | 2 days Guaranteed | 3 days Best Effort |
SLA Commitment
We guarantee both Initial Response Time and Resolution Plan Time. While we aspire to meet Target Resolution times, actual resolution depends on issue complexity and your feedback. All timeframes are based on incident severity as mutually validated between our support team and your organization.
Apache CloudStack – Hardware Support Matrix (2026)
Comprehensive infrastructure compatibility overview for hypervisors, compute, GPU, storage, and networking supported by Apache CloudStack deployments.
| Hypervisor | Status | Notes |
|---|---|---|
| KVM (Primary & Recommended) | Supported | Native integration, production-grade |
| VMware vSphere | Supported | Enterprise deployments supported |
| XenServer / XCP-ng | Supported | Community & production use |
| Hyper-V | Limited | Legacy / limited feature support |
| Bare Metal | Supported | Supported via CloudStack provisioning |
Apache CloudStack is hypervisor-agnostic, with KVM as the recommended production standard.
Reliable 24/7/365
Service Desk
Cloud outages are not just technical issues — they're business risks. At StackOrbit, we understand that production CloudStack environments require immediate, expert attention. Our 24/7 support model ensures not only rapid response, but continuous troubleshooting until resolution.
Support doesn't stop at answering tickets — engineering work continues around the clock.
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Monetize Your Support Services
Combine StackBill with managed support to offer billable support tiers and automate ticket billing.
Frequently Asked Questions
Everything you need to know about our managed support services
Our 24/7 Managed Support includes round-the-clock monitoring, incident response, CloudStack administration, hypervisor management, storage management, performance optimization, security patching, backup management, and direct access to certified CloudStack engineers via phone, chat, and helpdesk.
We offer customizable SLA tiers. Critical issues (P1) receive immediate response within 15 minutes with continuous work until resolution. High priority (P2) issues receive response within 1 hour, Medium (P3) within 4 hours, and Low (P4) within 8 hours. All SLAs are backed by service credits.
Yes, our 360-degree coverage includes support for third-party components in your cloud infrastructure including storage vendors (NetApp, Dell EMC, Pure Storage), networking equipment (Cisco, Juniper), and other integrated systems. We act as a single point of contact for your entire infrastructure.
Absolutely. Our support includes P2C (Physical to Cloud), V2C (Virtual to Cloud), and C2C (Cloud to Cloud) migration assistance based on your workload priorities. This ensures minimal disruption during migrations while maintaining production support.
Yes, enterprise customers receive a dedicated support pod with named engineers who become familiar with your infrastructure. This ensures faster resolution times and personalized service. All team members are certified CloudStack professionals.
Yes, we provide customized SLA agreements tailored to your organization's specific requirements, along with NDA protection for sensitive infrastructure details. Our legal team works with yours to ensure compliance with your corporate policies.
Ready for Peace of Mind?
Get a customized support proposal from our certified CloudStack experts.